Menu
Cart

Shipping

Orders are processed and shipped during normal business hours from Monday to Friday. We do not process orders on National or Provincial holidays. Your order will typically ship within 1-2 business days from time of purchase.

Canadian Orders

Canadian orders of $99.00 or more ship for free!

Canadian orders of $50 - $98.99 ship for a low shipping fee of only $5.00!

Canadian orders up to $49.99 ship for a flat rate of $8.00!

In the Greater Toronto Area? Select our special GTA shipping rate of only $6.50 for orders up to $50.

From St. John to Victoria, Yellowknife to Windsor, we want all of Canada to enjoy Omiyage’s fabulous goodies! Our Canadian Shipping rates includes ground shipping via Canada Post Expedited Post. Expedited Shipping features insurance and a tracking number. Expected transit times with Canada Post are between 2-7 business days. Deliveries to rural areas may take longer.

Upon shipment, you will receive an email confirming that your package has shipped and tracking information.

Small Packets: Orders under $30.00 and meeting Canada Post’s Letter Mail specifications will ship via Letter Mail. Should your order fall into this category, we will provide you with a refund for the excess shipping costs. If you would prefer for your small order to ship via Expedited Post, please include a note during checkout. For example: up to 4 single rolls of standard 15mm width washi tape (not sets) for only $2.50!

U.S. Orders

Orders ship via Canada Post Light Packet Service or US Surface Service depending on the size and weight of your order. Shipping is $8.00 for orders weighing up to 500g or $15.00 for orders over 500g.

Expected transit times are between 4-13 business days. Deliveries to rural areas may take longer. Please note that this service does not include a tracking number.

Omiyage reserves the right to require a supplemental shipping fee. If your order requires extra shipping fees, we will contact you via email and issue an invoice for any additional costs. You will have the option to pay the additional shipping fee or to cancel or change your order.


Small Packets: Orders weighing less than 150g and measuring less than 35cm x 27cm x 2cm will ship for $5.50. For example: up to 4 single rolls of standard 15mm width washi tape (not sets). If your order ships as a Small Packet, you will be refunded $2.00 when your order is processed.

Please note that any duties or taxes levied by US Customs are the responsibility of the customer, not of Omiyage.

International Orders

If you are shopping Omiyage from England, New Zealand or any place in between, we would be happy to ship to you.

Our International Shipping fees start at $10.00 for orders weighing up to 250g. Orders ship via Canada Post International Air Mail. Expected transit times are approximately 10-15 business days. Please note that this service does not include a tracking number.

Omiyage reserves the right to require a supplemental shipping fee. If your order requires extra shipping fees, we will contact you via email and issue an invoice for any additional costs. You will have the option to pay the additional shipping fee or to cancel or change your order.

Please note that any duties or taxes levied by the receiving country's Customs Agency are the responsibility of the customer, not of Omiyage.

Brazilian Orders - please note that most orders sent to Brazil can take as long as 60 days or more to be delivered. We believe that this is due to delays at Customs as the shipping time is significantly longer to Brazil than to other international destinations. Placing an order to Brazil indicates your understanding and acceptance of the long shipping time.

 

Express Shipping

If you need your order in a hurry, send us an email with the items you are interested in ordering, address including postal code and required timeline. We will respond with a quote for express shipping. Please DO NOT order through site. We can be reached at info@omiyage.ca.

 

Undeliverable Packages

If your package cannot be delivered due to an incorrect shipping address, if you refuse the package, or if the package is unclaimed, Canada Post will return the package to us and bill us the cost of return shipping. Once received, we will issue you a refund for the amount of your order after deductions for the initial shipping fees AND the cost of return shipping. Upon receipt of the returned package, we will notify you of the status of your package and the value of your refund. Help us avoid these situations by double-checking your address before checking out AND remembering to pick up your parcels from the post office!