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Returns

We will honour returns of items for refund or exchange for up to 30 days from date of purchase. Unused items must be returned to Omiyage in their original condition, and in sealed packaging for refund or exchange to be issued. 


Please note that due to the delicate nature of the papers, Japanese Washi Paper and Paper Packs cannot be returned.

You may find that the colour of items received is slightly different from that depicted on our website. This is due to differences in computer and monitor settings and cannot be controlled on our end.

Please note that all purchases from our Outlet section are final sale. No returns or exchanges will be offered.

PLEASE DO NOT RETURN ANY ITEMS PRIOR TO CONTACTING US!

If you would like to return an item for return or exchange, kindly send us an email indicating the item(s) to be returned or exchanged and the reason. We will then issue you a Return or Exchange number. This number must be indicated on your return.
Please send items to be returned or exchanged to:

OMIYAGE IMPORTS CANADA
286 King Street
P.O. Box 20021
Midland P.O.
Midland, Ontario
L4R 3M0

IMPORTANT: Customer is responsible for return shipping costs and for the cost of shipping exchanged items. Kindly ensure returned items are carefully packaged; we cannot accept returns that are damaged in transit.